石家庄五星服务认证 河北企业进行服务认证的主要目的 发布时间: 2020-03-01 17:34
The main purpose of Shijiazhuang five star service certification service certification
In order to ensure the standardization and effectiveness of service certification, relevant regulations and rules such as the regulations of the people's Republic of China on certification and Accreditation (hereinafter referred to as the regulations), the measures for the administration of certification bodies (hereinafter referred to as the measures) shall be followed to ensure the realization of the purpose of service certification. The main purposes of service certification include but are not limited to:
(1) To build up the confidence of consumers, regulators and wider stakeholders about the satisfaction of specific services, so as to solve their concerns about specific services;
(2) It can be used for the organization to show the market that there is a third party to participate in and effectively carry out marketing;
(3) Promote the suitability of service resources and avoid the service cost exceeding the limit that the society is usually willing to bear.
Note: service is usually a kind of post perception of customer experience, while certification aims to guarantee "post perception" with "prior knowledge".
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