石家庄五星服务认证 河北企业进行服务认证的主要目的 发布时间: 2020-03-01 17:34
石家庄五星服务认证 河北企业进行服务认证的主要目的
The main purpose of Shijiazhuang five star service certification service certification
为保证服务认证的规范性和有效性,应遵循《中华人民共和国认证认可条例》(以下简称《条例》)、《认证机构管理办法》(以下简称《办法》)等相关法规规章,以确保实现服务认证的目的。服务认证的主要目的包括但不限于:
In order to ensure the standardization and effectiveness of service certification, relevant regulations and rules such as the regulations of the people's Republic of China on certification and Accreditation (hereinafter referred to as the regulations), the measures for the administration of certification bodies (hereinafter referred to as the measures) shall be followed to ensure the realization of the purpose of service certification. The main purposes of service certification include but are not limited to:
(1)为消费者用户、监管机构以及更为广泛的利益相关方树立关于特定服务满足要求的信心,以此来解决他们对特定服务的关注;
(1) To build up the confidence of consumers, regulators and wider stakeholders about the satisfaction of specific services, so as to solve their concerns about specific services;
(2)可用于组织向市场表明有第三方参与,有效地进行营销;
(2) It can be used for the organization to show the market that there is a third party to participate in and effectively carry out marketing;
(3)促进服务资源适宜,避免服务成本超出社会通常愿意承受的限度。
(3) Promote the suitability of service resources and avoid the service cost exceeding the limit that the society is usually willing to bear.
注:服务通常是顾客体验的一种事后感知,而认证旨在以“事先知晓”保障“事后感知”。
Note: service is usually a kind of post perception of customer experience, while certification aims to guarantee "post perception" with "prior knowledge".
石家庄服务认证 石家庄服务体系认证 石家庄售后服务认证 石家庄五星售后服务认证 石家庄五星级售后服务认证 石家庄认证公司 石家庄认证机构 石家庄认证咨询公司
Shijiazhuang service certification Shijiazhuang service system certification Shijiazhuang after sales service certification Shijiazhuang five star after sales service certification Shijiazhuang five star after sales service certification Shijiazhuang certification company Shijiazhuang certification agency Shijiazhuang certification consulting company